Senior Systems Engineer (x3), Melbourne

Title: Senior Systems Engineer (x3)
Location: Melbourne
Salary: Negotiable
Commencement Date:ASAP

Company Profile

Advance Vision Technology (AVTech) is a leading provider of professional ICT services, with offices across Australia, China, and Vietnam. Our clients include: Government, Health, Education, Finance, and Construction institutions. We provide a professional and supportive work environment that recognises and rewards achievement.

We pride ourselves on delivering customer service excellence and quality solutions via proven methodology. Our business culture is one that is experienced, creative and flexible. We seek and respect such qualities in our staff members.

Position Description

We are currently seeking three (3) experienced level 2/3 systems engineers for our growing managed services and projects (PCS) teams This role includes in-house and on-site ICT support activities, consulting engagements, project work, as well as administrative duties. A friendly and professional work environment coupled with a generous salary package and career/bonus opportunities await the appropriate candidate.

Responsibilities

To help deliver AVTech’s strategy the successful candidate will be responsible for:

  • Reporting to the Services Manager;
  • Consult with clients and staff to scope, design, and implement ICT infrastructure projects. Provide Level 2/3 (server, business application and networking issues) support, both onsite and remotely;
  • Be an escalation point and mentor to other managed services engineers;
  • Diagnose, resolve/escalate, and follow-up client ICT issues;
  • Communicate/Liaise with third parties (i.e. ISPs, telcos, vendors);
  • Handle internal service desk systems, policies, procedures and work instructions to ensure continuous improvement and responsive and effective service is maintained;
  • Assist other Systems Engineers and Technical Consultants;
  • Provide Pre-Sales Support for Account Managers;
  • Assist with call management and co-ordination of calls received at the Service Desk, including liaising with end users towards achieving a timely and effective call resolution;
  • Responsible for System Administration and user support of Melbourne Office and other Customers that will require on site or remote support;
  • At times assist to facilitate and grow the Advance Vision client base, primarily servicing VIC customers but at times may also be called upon to service and support interstate customers. Support and instruct customers and staff across a variety of infrastructure technologies and processes:
    • Servers (Mail, File, Print, Application, FTP, and Virtual)
    • Storage Area Networks / Network Attached Storage.
    • Terminal Services: Microsoft, Citrix, and Novell.
    • Virtualised Platforms (Servers and Desktops).
    • Network, routing, and switching.
    • Disaster Recovery and Backup.

Skills, Experience, Qualifications and Personality Attributes

To help deliver AVTech’s strategy the successful candidate MUST HAVE the following skills, experience, qualifications and personality attributes:

  • Skills & Experiences
    • Excellent communication and customer service skills;
    • Minimum 5+ years technical experience in supporting, implementing or administering a LAN;
    • Strong knowledge of Microsoft Windows 2000/2003/2008 Operating Systems;
    • Strong knowledge of Microsoft Exchange 2007/2010;
    • Strong knowledge of Microsoft Terminal Server 2000/2003;
    • Strong knowledge of Microsoft SQL 2000/2005/2008;
    • Strong knowledge of Antivirus and Backup software;
    • Excellent written and project documentation skills;
    • A positive, results oriented and customer focused attitude;
    • A desire to take responsibility and ownership to see actions/issues through to completion;
    • The ability to adapt to a changing environment that requires proactive and innovative solutions;
    • A flexible attitude;
    • Good presentation skills and ability to provide Pre Sales and Post Sale services and support;
    • Have experience with understanding users issues through various communication methods;
    • Efficient time management skills;
    • Ability to work independently and/or in a team.

     
  • Technical Experience Areas Are
    • Have some experience with the following vendors: Cisco, Checkpoint, VMware, Marshal, CA, Novell, Trend Micro, Microsoft, HP, IBM, Quantum, NetApp, Exinda (and a number of other enterprise vendors).

     
  • Qualifications
    • Candidates with a Bachelor degree in Computer Science or a related discipline;
    • Other known industry qualifications and certifications would be an advantage e.g. MCSE/MCITP, CCNA;

     
  • Personality Attributes
    • Professionally presented;
    • Self motivated and willing to work outside the normal business working hours to meet business and client expectations;
    • A positive, results oriented and customer focused attitude;
    • A desire to take responsibility and ownership to see actions/issues through to completion;
    • Have experience with understanding users issues through various communication methods;
    • Efficient time management skills;
    • The ability to adapt to a changing environment that requires proactive and innovative solutions;
    • A flexible attitude.

     
  • Other Requirements
    • Live within 25-30kms radius of the Melbourne CBD;
    • Must have a car and a valid driving license (travelling will be required);
    • Have an appropriate Australia or New Zealand work visa (for non-resident candidates).

Benefits of working at AVTech

AVTech’s strategy is simple: Provide the best quality solutions and the best customer service in the market.  As a result we are looking for only the very best people to join our team.

When joining AVTech you will be joining a progressive and growing company that looks after its staff.  AVTech provide an attractive remuneration package including:

  • Monthly utilization bonus incentive;
  • Provision of a company laptop;
  • Provision of a mobile phone expense account;
  • Other work related expenses (subject to approval);
  • Training.

Other benefits of working with AVTech include:

  • Working with an Australian company that maintains the highest of quality standards and operational best practices;
  • Working alongside other high calibre people;
  • Excellent career path both horizontally in key infrastructure solution management areas, and vertically in department/country software management roles;
  • The opportunity to travel locally, domestically and internationally;
  • The opportunity to work with a variety of customers in different industries.
     

If you are interested in taking on the role of Senior Systems Engineer(Melbourne) for Advance Vision Technology please send a letter of application along with your resume / CV to careers120811sse@avtech.com.au
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